Resilient Teams: listening skills and emotional intelligence 
– building systems for resiliency and creativity
4
Resilient Teams: stress, emotional intelligence, and building systems for resiliency and creativity
In this module we are going to explore two dimensions. You will learn what it means to say that Humans are Not Robots - there will be some information about emotional intelligence, habit formation, and how people react to stress (including the source of the stress). Every person can benefit from this information.
Our expertise will be elevated to think about how to manage a team of humans well. Our second dimension will talk about how to build a resilient team and why it's so important.
Within the context of management and leadership, we will also examine how systems and cultures impact the resilience of individuals and teams.
What is Resilience?
Mental or emotional resilience refers to the ability to cope with a crisis or to return to a pre-crisis state rapidly after a crisis. People who are resilient quickly adapt to new situations and bounce back from adversity.
You can learn from difficult or traumatic experiences by focusing on four core components:
Healthy
thinking
Meaning
Connection
Wellness
